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Responsible Gaming and Patron Protection

At DraftKings it’s all about having fun, and we want it to stay that way! It's important to remember that you should only bet what you can afford and always set yourself reasonable limits. But our top goal is bigger than that. From the second you open an account to the moment you get your hands on your winnings; our number one priority is to make sure you're playing safely and responsibly.

Here's what we do to make that happen:

  • Educate our team members to recognize problem gambling and give them the resources to help.
  • Provide information and assistance to our players.
  • Participate in programs and initiatives to increase problem gambling awareness.
  • Prevent underage gambling.
Think you have a gambling problem? Call for help.

If you have a gambling problem or know someone who needs help, please call 1-800-Gambler

Not ready to chat? Check out the links below covering these subjects:

  • Practical tips to stay within safe limits
  • Gambling myths
  • Risks associated with gambling
  • Signs of a gambling problem and how to get help

Council on Compulsive Gaming - New Jersey

The National Council on Problem Gambling

Know Your Limits

At DraftKings, we want our patrons to enjoy playing their favorite games and gamble responsibly. However, for some, gambling can become a problem. Please read the information below. It is essential if you are recovering from any kind of dependency.

  • Always establish limits for depositing and spending before you start playing.
  • Decide beforehand on a time limit for your playing session and stick to it. Within that session ensure that you take regular breaks from playing.
  • Never gamble if it interferes with your daily responsibilities.
  • Never gamble if you are in recovery from any dependency or are under the influence of alcohol or any other substance.
  • Never gamble if your primary aim is to recover losses. Remember, bet with your head, not over it.

Play Responsibly - Set Gaming Limits

Deposit Limits -  Set daily, weekly or monthly limits on the amount you deposit into your account.

Spending Limits -  Set limits on how much money you wish to spend while playing.

Time Limits -  Set session limits so you can control the amount of time you want to play.

Please note, all limit decreases will take effect immediately, however, if you wish to increase a limit you first must wait till the previous limit expires.

Self-Exclusion

You have the right to place yourself on the New Jersey Casino Self-Exclusion Program. This self-exclusion list is maintained by the Division (“Division’s Self-Exclusion List”) and will preclude you from engaging in internet gaming anywhere in the state of New Jersey. Further information is available at The Division’s website at http://www.nj.gov/oag/ge/selfexclusion.html

If you would like to close your account permanently, you can do this by reaching out to customer support. Please enter "Permanent Self-Exclusion" in the subject line. You can contact customer support here: sportsbook@draftkings.com

Stay safe when You play with us

Your privacy and protection are important to us. Here are some tips and links to enhance your security.

Reset your password

If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always reset your password at any time by clicking on any “Forgot Password” link available either on our login page or within your account. We will send a password reset link to your email address. By clicking on that password reset link, and correctly answering two security questions, you will be able to create a new password:

https://www.draftkings.com/account/resetpassword

Enable strong authentication for added account security

You may opt-in for “strong authentication” of your account by logging in and navigating to the preferences page under your account information. With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary six digit code. You must enter that code during account login to access your account. Click here to opt in:

https://sportsbook.draftkings.com/myaccount/preferences

Keep others away from using your account

Don't forget to lock your device when you're not playing. Remember, letting other people access your DraftKings account is strictly prohibited. If another person does use your account, you are responsible for their actions.

Complaints

Got concerns, suggestions, or complaints? Get in touch with us at sportsbook@draftkings.com.  We're always here to help, but if you feel you're not getting the help you need and you’ve exhausted all reasonable means to resolve the complaint with us, you may fill out a NJ Division of Gaming Internet Dispute Form.

Terms & Conditions

All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”) which appears on the Terms and Conditions page of the Websites. In the event of a conflict between information contained in this Player Protection page and the EULA, the terms and conditions of the EULA shall prevail. If you would like a copy of the Terms and Conditions agreed to when you established your gaming account please contact sportsbook@draftkings.com.

Account & Game History

Feel free to obtain your account and game history any time! Log in and go to your account information for details.

Underage Gambling

Underage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, you’ll be prohibited from gambling online.

Federal Prohibitation/Restrictions

  • There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).
  • It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website.

Mobile Gaming Devices

Be aware, if using a property issued mobile device, connection will be terminated if it is removed from the property boundaries of the casino hotel facility.